Our Policy
Customer Care
Product Descriptions and Prices
Every effort is made to ensure that prices shown are accurate at the time you place your order. If an error is found, Keepsakes With Love will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling.
All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered are not in stock, Keepsakes With Love will inform you as soon as possible, giving you the option to have them placed on back-order for dispatch when returned to stock or cancelling your order. We will not process your payment until the item(s) are in stock.
Photographs
We have gone to great lengths to illustrate our products, but each image should be viewed in conjunction with the descriptive text and will, of course, be limited by the screen settings of your own monitor screen. If an exact colour match is vital, we recommend you contact us.
Payment
We accept secure payments online using the trusted on-line merchant Stripe. All major credit and debit cards are accepted.
What is 925 sterling silver?
925 sterling silver must have at least 92.5% of fine silver mixed with no more than 7.5% of copper or other metals. This formula is internationally accepted and it gives sterling silver the hardness and the tolerance to work with.
What is oxidized silver?
Sometimes silver jewellery items, like marcasite designs are made to resemble antique jewellery. Oxidising is a chemical process that produces a decorative film on the silver surface. The item is then hand polished and left with darkened areas where the polishing cloth cannot reach!
Privacy Policy
Your Privacy
We respect your privacy and we provide you with the right to see and/or correct your personal information. We do not sell our mailing list, nor do we disclose private information to any other person or company. Occasionally we may contact you to obtain further information or to offer other products or services that we feel may interest you. Should you prefer not to be contacted, please let us know and we will ensure that your name is withheld.
Purpose of this Policy
This policy outlines:
● what personal information we collect and how it is collected during the course of running our business;
● what we do with any personal information received; and,
● how we ensure that this information is treated in accordance with the requirements of the Privacy Act.
Information Collected
At all times there is no obligation for our customers to provide us with personal information – unless it is a necessary requirement to fulfil an order or to provide another customer service function. Customer delivery and contact details are stored and purchase history details may also be collected.
This information may be collected when placing an order with our customer service department; or, from our website.
Use of Information Collected
All information Keepsakes With Love collects through the course of normal business dealings remains confidential.
Keepsakes With Love does not disclose personal information to any other organisations – unless the owner of that information has given their consent.
We only use the information for processing orders or for internal marketing purposes – which may include:
● fulfilment of orders.
● statistical analysis of customer shopping habits, interests, and preferences.
● analysis of relevance of our special offers and promotions and sending information about these promotions and products including sending information by e-mail providing the customers consent has been given for this service.
Security of Information Collected
Keepsakes With Love takes all reasonable precautions to ensure that any personal information received is kept confidential.
For sending information and for delivery of orders placed through our customer service centre or via our websites, it is necessary to disclose some personal information to third parties such as delivery contractors.
Consent
Customers who do not wish to have their personal information used for marketing by Keepsakes With Love are most welcome to indicate their desire at the time of purchase, in correspondence, at interview or any other point of contact with a representative of our company.
IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
Cookies and Applets
We use cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your session ID and are a way of monitoring single user access.
This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
Wholesale Enquiries
Thank you for your interest in KWL Collection, where we are committed to providing high-quality, elegant apparel to our esteemed retail partners. We value the opportunity to collaborate with businesses that share our passion for fashion excellence.
Our Commitment to Retail Partners:
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Exclusive Designs: Access our unique and trendsetting collections to keep your inventory fresh and appealing.
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Superior Quality: Each item is meticulously crafted to ensure outstanding quality and durability.
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Comprehensive Support: Our dedicated team is available to assist with any inquiries, ensuring a seamless experience from order placement to delivery.
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Competitive Terms: Benefit from our flexible order quantities and competitive wholesale pricing.
To initiate a wholesale partnership with KWL Collection, please contact us
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments